![]() You might need to unplug and plug in each device again. When it's ready for set up, the device will slowly pulse white.Ĭheck the connections between your modem and your router or primary Wifi point. You're about to factory reset the device.Ĭontinue holding the factory reset button to reset the device, or let go to stop. To interact by voice with your point, the microphone must be on. Note: Turning off the microphone prevents the point from listening or responding. On the back of the point, move the switch to turn it back on. The bottom light could be dimmed or the mute light might be turned off, but your device is working properly. If your point is already set up and the light appears off, check your light brightness settings in the app.If the bottom lights up when you speak to the point or tap the volume controls, it's working properly. Check that the power cable is properly connected to your point and a working wall socket.Nest Wifi point has no power or the light was dimmed in the app. Note: When Nest Wifi points are set up, lights will only appear when you're interacting with the device. These will appear when music is playing and your hand gets close or when you touch the volume controls. Note: The two white LEDs on the top of the point indicate volume control and help you know where to touch to control volume. The light ring on the bottom of the point shows various statuses. When it's done, the device will reset itself and start pulsing white, letting you know that it's ready for setup. Once it is solid yellow, let go of the factory reset button. If you keep holding down the reset button, after about 12 seconds the light will turn solid yellow. You are holding down the reset button and are factory resetting this device. When it's done, it will slowly pulse white, letting you know that it's ready for setup.Ĭheck that the Ethernet cable is connected to both your router and your modem and that both devices are turned on. ![]() If there's still no light, contact Wifi customer support. If your device is already set up and the light appears off, check your light brightness settings in the app. Router has no power or the light was dimmed in the app.Ĭheck that the power cable is properly connected to your router and to a working wall socket. If the light stays red, contact Wifi customer support. Once it's solid yellow, let go of the factory reset button.Ĭritical failure. You're holding down the reset button and factory resetting the device. Wait for the device to slowly pulse blue, then try to pair the device again. Learn more about fixing network errors.ĭevice encountered an error during setup. You might need to unplug then plug in each device again. When it's finished, the device will reset itself.Ĭheck that the Ethernet cable is connected to both your router and modem, and both devices are turned on. ![]() Note: A solid yellow light during setup also indicates a network error on your device. Use the Google Home app to set up your router. Wait for the device to complete the update. When it's finished, it'll slowly pulse blue to let you know that it's ready for setup. Note: By default, the light is turned on for online Nest Wifi Pro routers, but you can turn it off in the Google Home app. The device is online and you've turned off the status light in the Google Home app. If your device is already set up and the light appears off, check your light brightness settings in the app. Check that the power cable is properly connected to your router and a working wall socket.
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